How can I return my order

You can easily return your order from our webshop within 30 days. To do so, follow the steps on this link to pre-register your return shipment and download a return label. Returning via the return service of Celtic WebMerchant is often a lot cheaper than when you drop off your parcel at the post office yourself.

When can I return my order?

- If the product has not been used and 

- Within 30 days after receiving the order


Note: The return right does not apply to companies.


You can of course also return in the showroom, then you have no shipping costs. 

Here you can, for example, try on and select other shoes or clothing.


Return due to damage

Did you receive a damaged or wrong product? Please click here.


Returns from outside the EU: declare as return goods

If you send a return from outside the EU, you are responsible for correctly declaring the parcel at the customs. The parcel must be declared as return goods, otherwise customs will think that you are selling the goods in the parcel to us. If the parcel is not correctly declared and we have to pay VAT over the goods, we will refuse the parcel and the parcel service will send it back to you.

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