Order status & parcel
- When will my order / parcel be shipped?
- When I placed the order, everything was available. Why do I have a refund now?
- An item is missing.
- Shipping to the UK after brexit
- I want to have my parcel delivered to a different address or to a collection point
- I have received multiple tracking codes. Why have I received multiple tracking codes?
- My parcel is not found in the tracking or has no scans?
- I have not received my parcel but has it been delivered according to the tracking?
- What do I do when my order or my parcel is damaged?